Lukewarm showers and a failing water heater system can make daily life miserable, which is why Step By Step Plumbing provides quick and reliable tank and tankless water heater services. Serving Ashland, VA, and the surrounding areas, our knowledgeable and experienced team delivers affordable and quality work to ensure your home always has reliable hot water.
As a trusted plumber, we specialize in water heater installation, water heater repair, and water heater replacement for both traditional tank water heater systems and modern tankless water heater units. Whether you need a new water heater or want to upgrade from an old hot water tank to a high-efficiency tankless option, we walk you through the process step by step.

Our services provide comfort, efficiency, and long-term value for your home.

Our hot water heater solutions ensure you always have the right amount of hot water for your household’s needs.
Choosing a tankless water heater can lower your monthly energy costs. This upgrade also delivers continuous hot water whenever you need it.
We provide precise water heater installation for both tank and tankless systems. Each project is handled with care to ensure long-lasting performance.
Our team handles water heater repair and full water heater replacement when systems fail. We respond quickly to restore your comfort.
Whether you prefer a tank water heater or want to upgrade to a new water heater, we offer personalized recommendations that fit your home and lifestyle.
Plumbing repair is one of our specialties, and we respond quickly to urgent situations. From gas leaks and water heater failures to burst pipes and sewage problems, we provide reliable fixes that help protect your property.
We perform plumbing inspections that give you a clear understanding of your system’s overall condition. By checking valves, water heaters, piping, faucets, and crawl spaces, we make sure potential problems are identified before they turn into larger issues.
Our water treatment system installation services improve the quality of the water you use every day. We install whole-home filters, reverse osmosis systems, and softeners while also offering repair and upkeep for existing equipment.
We carry out our sewer, water, and gas line installation and repair services with safety and accuracy. Whether our team is replacing old lines, performing a video inspection, or repairing connections, our goal is to keep these essential systems in working order.
We offer plumbing services that make daily life easier, such as fixing leaks, toilets, and well pumps. Our experienced plumbers also resolve low water pressure to keep your system performing well.
Our team is committed to making water heater services simple, reliable, and stress-free for our customers.
We know how important hot water is to daily life, and we work hard to make the process simple. You’ll feel supported every step of the way.
Our founder is a Master Plumber and Master Gas Fitter, holding certifications from the Department of Professional and Occupational Regulation (DPOR) and as a Backflow Worker. These qualifications ensure that every installation, repair, or replacement meets Virginia’s highest standards.
We’re proud to give back by offering a 5% discount to senior citizens, first responders, active military members, and veterans.
We provide emergency services when hot water issues happen suddenly.
Our crew keeps things straightforward by offering complimentary estimates and consultations.
Every tank and tankless water heater service comes with a one-year parts and labor warranty.
A tank water heater is affordable up-front, while a tankless water heater offers energy savings and endless hot water over time. Ultimately, the best choice depends on your household size, water usage, and efficiency goals.
Most water heater installations are completed in a single day, whether it’s a tank water heater or a tankless water heater.
If your hot water tank is over 10 years old, leaking, or failing to heat consistently, it’s time to consider water heater replacement.
Yes, yearly flushing and inspections help keep a tankless water heater efficient and extend its lifespan.
Yes, a licensed plumber can replace your traditional system with a tankless water heater installation, giving you modern efficiency.